Does pre-owned mean less authentic?+
No. Age and wear describe condition, not authenticity. A gently worn vintage bag and a never-worn recent piece must both meet our authentication standard. Condition is described separately so you know what you are buying.
Is a serial number or receipt enough?+
No. Identifiers and paperwork can be copied, misplaced or inconsistent. They are supporting evidence, not a substitute for examining the bag itself. Not every authentic bag has the same identification system.
Is the Iconic Bag affiliated with the designer houses?+
The Iconic Bag is an independent pre-owned boutique. Our inspection and guarantee are our own; they are not a brand-issued certification or an endorsement by the original designer house.
Does the guarantee cover wear or a change of mind?+
The lifetime guarantee covers authenticity. It is not a promise that leather, hardware or stitching will never age, and it is separate from ordinary returns and exchanges. Our returns policy explains those arrangements.
What if I have an authenticity concern years later?+
Contact the Iconic Bag through Enquiries with your order details, clear photographs and any relevant assessment. We will review the concern with you. If a bag we sold proves not authentic, our promise is a full refund of its purchase price — whether the concern arises tomorrow or years from now.